Domande Frequenti
What does the term GSM refer to ?
Bown of London Luxury Heavyweight gowns are approximately 400gsm- Grammes in weight per square metre of fabric to ensure luxury and quality dressing gowns & bathrobes.
For our USA customers this is 12 oz per square yard . As a rule of thumb the higher the GSM figure the higher the quality of the product.
Fold back cuffs
Bown of London robes featuring fold back Cuffs have been manufactured with lined inner Cuffs.
Lined inner Cuffs are lined in the inside of the sleeve with the same velour fabric pattern that features on the outside of your Robe.
Ensuring that when you fold back the sleeve to suit your individual arm length the folded sleeve pattern will match with the rest of the garment.
What does the term ‘Velour’ refer to ?
The term Velour is the smooth glossy finish achieved by shaving the surface of a piece of towelling fabric, Bown of London Velour gowns are finished towelling loop finish on the underside of the garment for warmth and absorbency whilst the outer surface of the garment that you see and feel has been shaved removing the top of the towelling loops to produce the high quality glossy premium finish for the best luxury gowns that our clients love.
Why do you use Egyptian cotton in your gowns?
Bown of London requires our gowns to be of the highest quality Egyptian Cotton is renowned the world over as being the highest quality & being the softest and strongest in the world and meets the quality threshold that we require.
Can I change an order after I have placed it?
If you wish to change an order, e mail hello@bownoflondon.com or call our customer service team on +44 (0) 1784 225904 as soon as possible.
How do I exchange my product?
If you wish to exchange your purchase we will dispatch the exchange free of charge on all UK & Eire purchases.
International /Overseas orders we are unable to facilitate the cost of return shipping - you the customer are responsible for all shipping return costs
I am missing/have an incorrect/damaged item in my order?
In the unlikely event of receiving any of the above please contact our customer service team on e mail hello@bownoflondon.com or call our customer service team on +44 (0) 1784 225904 as soon as possible to resolve this issue.
What is Bown of London’s returns policy?
We offer a no quibble returns policy within 30 days of the receipt of your order As long as the product is unworn and in a resalable condition and returned in the original packaging.
Please note for our overseas customers, the customer is liable for return fees but for UK & Eire customers the shipping cost is free.
My custom velvet loafers do not fit?
Shoes are considered faulty if they arrive damaged or if a manufacturing fault occurs within 30 days of purchase. Shoes damaged from normal wear and tear are not classified as faulty. If possible, we’ll repair faulty shoes or replace them with the same design. We cannot replace shoes with a different design.
How do I protect my new Bown of London Gown
We advise you to wash the gown separately on a warm wash cycle without fabric conditioner , do not tumble dry .
Our Velour & Luxury heavyweight gowns do not require ironing simply hang on hanger to drip dry.
Whilst the lightweight cotton ones will benefit from a light ironing process.
What size should I order?
Please refer to size chart link herewith
What happens if I am not in to sign for my order?
In our opinion nothing matches the quality and performance of 100% natural Egyptian cotton fibres as used in Bown of London bathrobes which provide our customers with years of faithful service.